Frequently Asked Questions (FAQ's)

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1. What’s the difference between pressure washing and softwashing?

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• Answer: Pressure washing uses high-pressure water to remove dirt, grime, and stains from hard surfaces like driveways and concrete. Softwashing, on the other hand, is a gentler technique that uses low pressure combined with eco-friendly cleaning solutions to clean delicate surfaces like siding and roofing without damage.

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2. How often should I get my driveway or patio cleaned?

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• Answer: It depends on the level of dirt and traffic, but generally, we recommend pressure washing driveways and patios at least once a year. Regular cleaning helps prevent stains, moss, and algae build-up, which can lead to a slippery surface and potential damage over time.

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3. Is your cleaning solution safe for plants, pets, and the environment?

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• Answer: Yes, we use eco-friendly cleaning solutions that are safe for both your property and the environment. We take precautions to protect your plants and landscaping and ensure that our methods are pet- and family-friendly.

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4. What areas do you serve?

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• Answer: Fresh Exterior Clean provides services in Ipswich and the surrounding areas, including Suffolk, Norfolk, and Essex. If you're unsure whether we cover your area, feel free to give us a call!

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5. How long does the cleaning process take?

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• Answer: The time required depends on the size of the area and the type of cleaning needed. Driveway and patio cleanings typically take a few hours, while larger or more detailed jobs may require additional time. We’ll give you a clear time estimate before we begin.

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6. Do I need to be home during the cleaning?

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• Answer: No, you don’t need to be home, but we do need access to an outdoor water source. We’ll discuss any special instructions or access needs beforehand to ensure everything goes smoothly.

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7. What should I do to prepare for your visit?

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• Answer: To help us work efficiently, please clear the area of any items like furniture, potted plants, or toys. We’ll handle the rest!

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8. How do I know if my gutters need cleaning?

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• Answer: Gutters should generally be cleaned twice a year, especially in the spring and fall. Signs that your gutters need attention include water spilling over the edges, sagging gutters, and visible debris. Regular cleaning helps prevent clogs and water damage.

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9. How much does your service cost?

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• Answer: Pricing depends on the type and size of the area to be cleaned. We offer competitive, transparent pricing and can provide a free, no-obligation quote tailored to your needs. Reach out for a custom quote today!

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10. Can you remove tough stains like oil or rust?

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• Answer: Yes, we have specialized techniques for treating stubborn stains like oil and rust on driveways and other surfaces. Our team will assess the stain and apply the most effective cleaning method to restore your surfaces.